Your order is important to us
When we receive an order for an installation, we will contact you immediately to agree a date for the installation works. This will then be followed up by correspondence confirming these details along with any additional paperwork that may be required.
“Every year there are over 32,500 fires in business premises, schools etc –89 per day”
Commissioning and handover
Once the installation is complete, we will undertake a comprehensive check of the system to make sure it works properly and is installed to correctly. We’ll also let you know what work we have done and give you a full demonstration of the system to ensure you operate it correctly at all times to prevent false alarms. We will explain to you your responsibilities under any fire alarm regulation to ensure you remain compliant.This includes full witness testing and sign-off of commissioning, handover procedures and any certification for compliance.
Quality to ensure your peace of mind
For every installation we do, we’ll send you a customer quality questionnaire within one week of the handover to ask about your opinion of the overall experience you had working with Elan. Once we’ve received your feedback, if necessary we can immediately address any issues you raise or improve our long term performance.
Engineering expertise
To ensure your installation goes smoothly andto plan, our installation manager will contact you and specify what engineer will be supervising the installation works. If required, we will issue a method statement and risk assessment to ensure the work is carried out correctly and safely.
All our engineers have a high standard of customer liaison skills meaning that you’ll receive exceptional customer service. Our engineers are regularly trained to ensure they meet the relevant codes of practice and in health, safety and care standard so you can be confident that the work will be completed in an efficient and professional manner.
Our engineers will update you regularly on the progress of the installation so you know exactly what is happening.
All our engineers wear anElan uniform and carry photographic security-cleared identification. They also carry cleaning equipment and vacuum cleaners so you can be sure that they will leave your home or workplace clean and tidy.
Elan– we’re here for you
With our skill, knowledge and technology to meet your needs, we’re always here to help, whatever your system or service needs may be. We pride ourselves on delivering a service tailored to meet your needs. Our experienced team of engineersare able to deliver fire safety and security services whenever and wherever you need it. All our engineers are backed up by our service desk and office staff and managed by our directors to help deliver the work the way you want it.
Up-to-date systems and software
With our technology, we are able to track every cost and time spent on the installation, monitor progress and identify any potential overruns or cost implications.
With our vehicle tracking system, we can know the exact time when an engineer arrives on site and leaves site. This system helps us to be more efficient,which in turn, keeps our costs down and ultimately benefits you.
Experience and understanding your needs
We have a long established and trusted relationship with our clients in delivering fire safety services and have always been transparent with our information.
All our engineers and staff are highly experienced and regularly trained technically. They also understand the challenges of working in different environments, eg high security premises, buildings occupied by people with learning/physical difficulties, or other unusual working environments. Ourstaff know that working on different sites can be totally unique and they are under a duty of care and obligation to adapt themselves accordingly to the surroundings.
Help save the planet by reducing your carbon footprint, save time and money
You can reduce your carbon footprint by using Elan. All our fleet vehiclesare environmentally friendly, low emission and run on diesel, and our multi-skilled engineers only have to make one visit to cover your fire alarm, intruder alarm system, CCTV system, fire extinguishers, emergency lighting and much more.
After sales care with total transparency
From the moment you become one of Elan customers, you will have access to a dedicated account manager who can be contacted directly by phone, on their personal mobile or email. We also discloseall our manager’s mobile phone numbers and email addresses so we are not just hiding behind a main phone number. If you don’t get the answers you need from our office staff, you will always have the option of being able to escalateyour issues.
“Trust Elan to give you the customer service you can rely on”