Convenience: Alarm activations can happen at any time, day or night, rain or shine meaning that is it not always easy or possible to rely on family, friends or staff to assist at your property. Elan offices are manned 24 hours a day, 365 days a year by our fully trained and accredited SIA Mobile Response Operatives.
If you have a communicated alarm, ACPO (Association of Chief Police Officers) require 2 keyholders but if you use a professional key holding company like Elan then no other keyholders are required.
Safety: The primary purpose of an alarm is to protect your home or business from an intruder, in the event of an activation, you may not want to put your family and friends or employees into a situation that may risk their safety. Elan’sMobile Response Operatives are professionally trained to dealing with all sorts of emergency situations.
Key holding can also be used to help protect your workforce, by using our service to lock up your property, or accompany lone workers off the premises at night.
What happens if an activation occurs:
On notification that there has been an activation at your property, we will:
- Attend your property in one of our Keyholding Response Vehicles
- Carry out an external inspection of the property
- Access the premises
- Identify the cause of the activation
- Rectify the problem
If there is an intruder, the operative will contact the police and wait for their arrival as well as arrange for any necessary repairs to be carried out, remaining at the property until it is fully secure.
Elan also has Alarm Engineers on call 24hrs a day for technical support and to attend site if the cause is a technical fault.